Our Terms & Conditions
- Order Information – Minimum initial order is $500.00, minimum re-order is $250.00. All orders are subject to company approval.
- Payment Terms – Net 30 day terms will be extended upon approval of a completed credit application.
- Credit Cards – Visa, MasterCard, American Express and Discover are accepted.
- Delivery – Approximately 4 – 8 weeks delivery from date order is placed.
- Backorders – Every effort is made to ship all orders as quickly and completely as possible, but due to the nature of our business there will be backorders. Backorders are cancelled unless otherwise designated by customer.
- Shipping – Most orders will be shipped via common carrier or UPS. Orders shipped via common carrier will be shipped “collect” from Louisville, KY. Customers may designate preferred carriers if they choose. D&W Silks, Inc. reserves the right to use its discretion to determine which carrier is used on any shipment unless otherwise designated by customer.
- Damages – All shipments should be inspected immediately upon arrival. Our office must receive all damage and/or defective claims within ten days of receiving your order. Claims received after ten days of receipt of merchandise WILL NOT be honored.
- Returns – No returned or damaged merchandise will be accepted without a return authorization issued by our Customer Service Dept. All returns for reason other than damage or defect are subject to a 20% restocking fees plus freight charges. Unauthorized returns will be refused at sender’s expense. If it is determined that returned merchandise has been damaged during return transit because of poor re-packing, it will not be accepted for credit or adjustment.
- Substitutions – Due to the nature of product availability, it may be necessary to substitute items on occasion. Items that are substituted will be of equal or greater value than original.
Browse Our Unique Collection
Trees
Floral
Greenery
Floor Plants
Floor Stands
Lighted
Bundles
